Free delivery on orders over R750. Delivered in 3-5 working days.

Free delivery on orders over R750. Delivered in 3-5 working days

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from eco-punk.co.za (the “Site”).

YOUR PERSONAL INFORMATION AND HOW WE USE IT.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, paypal email, email address, and phone number. We refer to this information as “Order Information”.

EMAIL MARKETING & PROMOTIONS

You may also subscribe to our Eco Punk mailing list where we send you occasional e-mail newsletters informing you of new products and/or Eco Punk events in your area. You can opt out of our e-mail newsletters at any time by clicking on the unsubscribe link located at the bottom of all our newsletters. If you register an account with us, you can also opt out of our newsletters by clicking on “Newsletters Subscriptions” and deselecting the General Subscription box right in your account dashboard.

From time to time, we may also run contests or other promotions. If you participate, we may request your name, mailing address, email address and other information in order to administer the promotion and notify winners. When you submit a request, review or comment to our customer service department, we may ask you for your email address. When you visit our site, we also collect IP addresses in aggregate form, but these are not linked to any of your personally identifiable information. We may from time to time conduct on-line surveys. When you complete a survey on-line, we may ask for certain information from you, including your age, post code, shopping habits, email and/or mailing address.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fullfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Woocommerce to power our online store–you can read more about how Woocommerce uses your Personal Information here: www.woocomerce.com. We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

  • Facebook: https://www.facebook.com/settings/?tab=ads
  • Google: https://www.google.com/settings/ads/anonymous
  • Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fullfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CHILDREN’S ONLINE PRIVACY PROTECTION ACT

Eco Punk is committed to protecting the safety of children online. In compliance with the Children’s Privacy Protection Act “COPPA,” we will never knowingly request or use personal information from children under 13 years of age without prior parental consent. If Eco Punk receives actual knowledge that a subscriber is under 13 years of age, Eco Punk will eliminate all personal information relating to this subscriber from our files. Please contact us at online@eco-punk.co.za if you have any questions.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at online@eco-punk.co.za or by mail using the details provided below:

Email us at: online@eco-punk.co.za

Write us at:

Eco Punk Pty Ltd

Attn: Data Protection Officer

Shop 6, Imhoff Farm, Kommetjie Road, Kommetjie, 7976

Cape Town

South Africa